Frequently Asked Questions
How do I measure my dog for a harness?
The correct fit of a harness is crucial. To ensure you have the correct size harness, please follow our guide to measuring your dog for a harness. Still not sure? We can fit harnesses for you from our Swindon Warehouse, please use our contact links at the bottom of the page to email or call us to arrange a fitting slot.
Are your harness measurements in centimetres or inches?
Most of our harness measurements are shown in inches.
What age can my dog start pulling in harness?
There are a number of articles on our site that we help you to get started in working. We advise that you do not start working your dog properly until they are over a year in age.
Do you have a shop I can come and visit?
We have a small showroom at our warehouse in Burbage, Wiltshire open weekdays 1100-1400 appointments are available to be booked outside these times on request. Alternatively we are happy to meet you at events we attend for you to look at our products. Please use our contact links at the bottom of the page to email or call us.
Can I change / upgrade some items within the complete kits you offer?
We have tried to create some complete kits to get you started off in various activities with your dog. However, you may prefer an alternative item within the kit. If this is the case, please do not hesitate to contact us to discuss this; we are happy to replace items and work out the amended kit price to create the ideal kit for you.
When will my order be delivered?
Orders are normally processed within 24 hours of receipt of your order and payment. For full details of our delivery, please click here.
What type of dogs can run in harness with a scooter?
Almost any type of dogs can pull a scooter, from Huskies, to Great Danes, and Schnauzers to Spaniels. The smaller the dog, the more you will have to help out on hills and rough spots. All dogs, regardless of size, must be slowly worked into fitness, along with their owners. Don't expect to run the Iditarod in your first month!
Can you do the harnesses in different colours?
Our standard harnesses are available and held in stock in Red, Royal Blue and Black.
We are able to custom order harnesses in the following colours, with medium weight webbing: Red, Royal, Black, Navy, Turquoise, Green, Teal, Florescent Green, Purple, Florescent Pink, Florescent Orange, Yellow, Silver. Other colours may be available on request.
What sort of weather is suitable for my dog to run with the scooter?
The best time of year and weather to scooter in will heavily depend on your dogs coat and temperature tolerance, while it is typically a winter activity for densely coated northern breeds, other dogs with thinner coats would be able to run at virtually any time of year as long as you avoid particularly warm days.
NEVER scooter in hot weather. Cool weather is best for your dog. In warm weather, scooter in the cool of the day.
Do you ship abroad?
We do offer worldwide shipping. For Scooters, please contact us for correct shipping prices outside the UK.
The harness I have ordered doesn't fit. Will you exchange it?
We want our products to fit properly. If you need help determining a correct fit, please contact us and we will try to help you check the fit. If any standard size product isn't right, please send it back to us in new condition within ten days. Please do not write on the equipment before trying it on your dog. We'll gladly exchange the product. Exchanges of new products are free of charge. On returning your item for exchange, please enclose a note with your details and new requirement. Replacement items or refunds will not be sent until the original items have been received by us. Return shipping will be at the cost of the purchaser. We would strongly advise that you use a registered post as we cannot take responsibility for returned items lost in transit.
Custom harnesses cannot be returned or exchanged, so please be sure of measurements before ordering.
What are your contact hours?
Our standard working hours are between 9am and 5pm Monday to Friday, if your query is urgent please do not hesitate to call us we do try to answer at any time of the day but may not always be a computer!
Due to our dog commitments, we are not always available to answer calls so please leave a message and we will get back to you as soon as possible. Alternatively you can email us at the address at the bottom of the page.